• CALL CENTER SUPERVISOR

    Posted: 10/06/2020

    • The Call Center Supervisor is responsible for managing, coordinating, directing, and reporting on the daily operations and staff of the centralized call center
    • The consolidated call center is responsible for the scheduling of over 200,000 patient appointments annually and is required to coordinate and communicate daily with the clinic practice managers and medical staff coordinator in order to ensure proper scheduling protocols are being followed.
    • Responsible for ensuring all required non-appointment calls are documented on approved forms and in the Electronic Health Records
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    • Bachelor’s degree in healthcare administration or other related field of study is preferred but equivalent work experience is acceptable in lieu of degree. 
    • Ideal candidate will have at least two years call center experience as a scheduler and/or supervisor, but not mandatory. 
    • Must be proficient in Practice Management and EHR HIT systems.
    • Must be experienced in managing staff.
    • Possess excellent communications skills, extremely organized, capable of working in a fast-paced environment and able to communicate effectively. 
    • Problem-solving skills are a must. 
    • Ability to motivate and develop staff is a necessity.