• Hotel Housekeeper

    Housekeeper

    • clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
    • organize work schedule from the room status list, arrivals and departures
    • distribute linen, towels and room supplies using wheeled carts or by hand
    • restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
    • replace dirty linens with clean items/inspect and turn mattresses regularly
    • store all dirty laundry in line with company policy
    • monitor guest laundry bags/replace laundry bags and slips
    • check all appliances in rooms are in working order
    • realign furniture and amenities according to prescribed layout
    • respond to guest queries and requests
    • respond to calls for housekeeping problems such as spills, broken glasses
    • deliver any requested housekeeping items to guest rooms
    • remove room service items
    • organize and restock cart at the end of the shift
    • ensure confidentiality and security of guest rooms/follow all company safety and security procedures
    • report any maintenance issues or safety hazards/observe and report damage of hotel property
    Knowledge and Experience
    • high school diploma or equivalent preferred
    • knowledge of cleaning and sanitation products, techniques and methods
    • knowledge of cleaning sensitive materials
    • working knowledge of operating cleaning equipment
    • physical stamina and mobility including ability to reach, kneel and bend
    • ability to lift, push and pull required load (usually about 40lbs)
    Key Competencies
    • attention to detail
    • customer focus
    • reliability
    • listening skills and adaptability
    • planning and organizing
    • team work
    • integrity/honesty

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