• Insurance Processor/Receptionist/CSR

    Posted: 08/16/2021

    Full Job Description

    About us

    Mattina Insurance Agency

    When you work with us, you'll get the best insurance service for all of your needs. With access to over 60 different companies, we can find the right plan for you and your family, whether you need auto, home, business, or renters insurance.

    Perform administrative tasks, such as answering phones, receiving visitors, taking customer payments and processing daily work. Prefer one (1) year minimum experience working in an independent agency or captive/direct writer environment but not necessary!

    Daily Tasks Include:

    • Answer phones & direct calls
    • Check accuracy of new and renewal policies
    • Process initial change requests and create change forms
    • Check endorsements received from the insurance companies
    • Retrieve and process documents from insurance company websites
    • Process mail in AMS360 including activities, attachments, and suspense
    • Claims data input
    • Send out declaration pages & invoices, following up for payments from mortgagees or insureds
    • Send out renewal offers if requested by agent
    • Receipt payments
    • Process inspections
    • Process cancellations


    • Proven customer support experience or experience as a client service representative
    • Strong phone contact handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Background in insurance highly preferred

    Job Type: Full-time


    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Supplemental Pay:

    • Bonus pay


    • Insurance: 1 year (Preferred)
    • Customer Service: 1 year (Required)


    • English (Required)


    • Mississippi Insurance License (Preferred)

    Work Location:

    • Biloxi or Gulfport