• Customer Service Representative (CSR)

    Posted: 01/12/2022

    Customer Service Representative (CSR)
    Location:  Pass Christian, MS
    Pay: $15.28 + shift differential
    Qualifications: Background check and drug screen are required
     

    • The CSR is responsible for building rapport and trust with Clients by delivering exceptional service.
    • Are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. 
    • CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site
    ESSENTIAL DUTIES AND RESPONSIBILITIES
    Customer Service
    •    Process and input all customer orders. 
    •    Running and printing shipments from WMS.
    •    Run stock reports to check for product availability. 
    •    Generate all related paperwork and necessary information required for customer work orders
    •    Checking all orders for special requests
    •    Expediting orders as necessary, trace orders as required and notify customer of any activity concerning their merchandise. 
    •    Follow up with other departments to ensure the service standards are being met.
    •    Assure proper invoicing of accounts by verifying customers as required. 
    •    Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
    Customer Interfacing Activities
    •    Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders,
    invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
    •    Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer
     regarding invoicing and credit changes.
    Documentation
    •    Ensure the accuracy of all receiving and shipping documents. 
    •    Gather and maintain all data and records relative to shipping and receiving activities. 
    •    Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. 
    •    Prepare any reports concerning customer service as required by supervisors.
    •    Assist in resolving any discrepancies.