Job Title: Director of Operations
Department: Operations / Facilities
Status: Exempt, Salaried
Compensation Salary is commensurate with experience and qualifications. Compensation is negotiable for the right candidate with strong leadership and operations experience.
Benefits Medical, Dental & Vision (per MCCC policies), State Retirement (18.4% match), life insurance, vacation, sick leave, and holidays.
Position Overview:
The Director of Operations serves as a senior leader responsible for overseeing all facility operations, event execution, and operational systems for the Mississippi Coast Coliseum & Convention Center. This role ensures the facility is safe, fully operational, and event-ready while aligning operations, production, and guest experience into one coordinated effort. This position provides strategic and hands-on leadership across building maintenance, custodial services, event setup and conversions, and production coordination. Success in this role requires strong systems, accountability, and the ability to execute events efficiently in a fast-paced, event-driven environment.
Essential Duties and Responsibilities
Duties and Responsibilities may include, but are not limited to, the following:
- Lead all building operations including maintenance, custodial services, event setup, and conversions
- Establish standards for cleanliness, readiness, and facility presentation
- Supervise, schedule, and develop operations staff, including performance management
- Foster a culture of accountability, efficiency, and teamwork
- Event Operations & Execution
- Oversee event setups, changeovers, and tear-downs with tight turnaround timelines
- Ensure accuracy of event layouts, diagrams, and operational plans
- Coordinate across departments to ensure seamless event execution
- Serve as senior operational lead for major events as needed
- Develop and manage operations budgets including labor, supplies, and contracts
- Monitor expenses and identify cost efficiencies
- Approve payroll and manage labor scheduling
- Maintain operational reporting and documentation
- Capital Projects & Planning
- Lead facility improvement projects and deferred maintenance planning
- Manage vendors and contractors from procurement through completion
- Support long-term capital planning aligned with facility needs
Minimum Qualifications
- Minimum of five (5) years of experience in facility or event operations
- Minimum of three (3) years in a supervisory or leadership role
- Experience in arenas, convention centers, or similar venues preferred
- Valid State Driver License.
- Strong knowledge of facility operations and event environments
- Ability to manage multiple priorities under tight deadlines
- Strong leadership, communication, and problem-solving skills
- Proficient in Microsoft Office and operational systems
- Ability to work flexible hours including nights, weekends, and holidays
Physical Requirements
- Ability to lift up to 50 lbs
- Ability to stand, walk, climb, and work in varying conditions
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
- Must complete pre-hire background check
